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optus app network issues

@Optus I am in Italy and Optus ignore all contact. The new network status map - called Network Experience Maps (NE-Maps) transforms customers mobile and website experience by enabling them to raise when and where a problem is … Pitiful service for an reliable product, @Optus Really underhanded tactic to send data usage alerts on a 90min+ delay. Same message. “Until now, the only way customers were able to provide network feedback or log a fault was by contacting us directly. @VelodromeFan @PaulFletcherMP @TelcoOmbudsman. If you tap the indicator next to "Improve Location Accuracy" to turn on the function, your mobile phone can find your exact position using the GPS satellites, the mobile network and nearby Wi-Fi networks. No way to escalate this. @souledmysoul @Optus any internet issues in the 2141 postcode? Apologies for the delay but appreciate your patience in the meantime. No dial tone on your home phone? @alexjames_29 I need urgent assistance please. Hey @Optus I can't get ur customer service to resolve an issue i am having with billing. Optus is working on the problems apparently. @Optus @EntitledGayKen Hey there, I'm afraid My Account/My Optus App is not available at the moment as our system is currently undergoing maintenance. Tina. Moved out today and everything’s been smooth so far...expect for the NBN set-up. @OPTUS network has been down here for most of the day. @Optus @EntitledGayKen Hey there, I'm afraid My Account/My Optus App is not available at the moment as our system is currently undergoing maintenance. @ulfy011 For the past few days it's been rather mediocre. Maintenance work must be on? Internet speed good. @tpg, @Telstra, you guys got anything? Said landline and internet now have to go through the same modem, @Kellylucasouth3 @GeorgeL737 Nobody gets back to me. Something’s not working smoothly? I can’t load any pages. No resolution to ongoing issues in sight. @Optus - you guys suck with your customer service. Customers can also view updates on our network status page here: https://t.co/Z3AzR8s3oW. Factory reset done no change. ? ever. No internet since 17 December or Fetch services since 7 January. Speed tests show 0.2MBps download speed. Optus says a fault has caused the outage.Source:News Regional Media. @informationarc @NBN_Australia @Telstra @Optus @tpg @PaulFletcherMP @TelcoOmbudsman Yes there's an outage in Balmain. news.com.au — Australia’s leading news site. Loading sites takes 4-5 seconds to initiate or sites fail to load at all. Anyone else having issues with @Optus ? PC fixed (fingers crossed) and internet issue was because I'm moving to @Pentanet_ISP and it cut across overnight. Out since 5pm Friday!! @DailyRin If you experience issues … @Optus @EntitledGayKen Hey there, I'm afraid My Account/My Optus App is not available at the moment as our system is currently undergoing maintenance. Case # 100211772. Media Reform: Google threatens to cancel search function for... Find out more about our policy and your choices, including how to opt-out. Waiting 15mins for an agent on live chat suggests maybe there is but not sure. @davobob @ACMilanSydney It promises faster downloads, 3D tours of the event, more reliable video and app streaming, and eventually more interactive augmented reality elements that will allow fans to use the Optus app to get a view of the show from the drummer’s podium, or sing along next to the guitarist. How can we get an answer on this? The internet has been down in my area for 2 hours now and @Optus lists the fault as “under investigation”. ??? Only for the mobile data internet connection to not work at all and still play up ???‍♀️? @albericie @Optus I’m having issues with Telstra. Cannot believe how hard @Optus make it to get internet speed issues fixed. Maintenance work must be on? @Optus It’s not a network or fault in the area, it’s an issue with the line to my parents home, Page last updated by Check the official No matter what,it asks to refresh and won't load. How do you rate Optus over the past 3 months? ?‍♂️. Optus is working on the problems apparently. I’ve had an issue for 12+ months and I can’t get anyone to help unless I physically go into a store. Assurances of issue being investigated mean nothing. Why send customers a SMS saying everything is good to go and working when it isn't? Another tech came out. @Flansq Puts me back into the queue... been waiting an hour since and still no help. @HansOrph @SamsungMobile When I cancelled my contract with Optus to switch to prepaid, they told me my 2 year old iPhone8 with the cracked screen and home button not working properly was worth $500. @tdog_79 @informationarc Hi @Optus is there an issue with the live chat function on your website? @Optus Hey any whispers saying that pre paid customers will be getting VoLTE sometime soon? Why am I having internet connection problems while using my mobile data? Apologies for the delay but appreciate your patience in the meantime. Good luck with your issues!! p.s your live chat staff are hopeless and your phone hold times are disgusting. @Str8JaktJim @no_ordinaryjo This may be ironic, but our systems are now offline for maintenance so you won't be able to access My Account or the My Optus app. Nobody gets back to me. @Optus my internet has been down since Friday. @Optus Hey there. Now, @Optus, i can't even find a PHONE NUMBER to call to connect me to someone to sort this out. Anyone else having issues with @Optus ? Which means it’s gonna be a while. Pitiful service for an reliable product, @SkyblueJohnno You offer a disgraceful service, @Optus customer service is the worst! Have been a long term customer and considering pulling my custom out for good. Can't sign in to places using the @ServiceNSW app without data. My provider has listed it on my account page but no info anywhere else. What’s the point?? You offer a disgraceful service, @ThirdGenBVMite It gives you the option for a live chat, to which no one is available. 1st world problems.. @zootv93 For a suburb where many are stuck in isolation for 14 days, the internet is a vital tool. Ti. My mum has to access wifi and nothing is loading. 6. Watched the game on my phone so couldn’t give updates, laptop and iPad out of actions. @66jayel I have also returned and its back working again. no!! Hmmm. Please assist. No action. For a suburb where many are stuck in isolation for 14 days, the internet is a vital tool. Please provide a resolution and advise, @VelodromeFan @Optus Same issue. I have a nominee in Australia! @Optus @NBN_Australia my internet connection has been down again this whole weekend. To find out which version you have: Tap Settings, Tap General, Tap About, and view the version number. My mum has to access wifi and nothing is loading. How to report an Optus mobile network issue? Please provide a resolution and advise, @Sbaust @MeshForce Now I will contact telecommunications ombudsman for results. @HansOrph @SamsungMobile When I cancelled my contract with Optus to switch to prepaid, they told me my 2 year old iPhone8 with the cracked screen and home button not working properly was worth $500. Used both explorer and chrome. On another note is there anything worse than retention teams at ISPs? @informationarc It’s not that I’m well off the beaten track either. I connect 5G and pay $250 upfront for the device to be month to month. Restarted modem and reinstalled go app several times. I was going to give you updates during the game, but my #NBN internet is down. @Optus any internet issues in the 2142 postcode? Log in to my account. Any issues in the Hillbank/Elizabeth Vale area? Try making a call later or when you're in another area. What we’re looking for is an ETA for the fix - it’s been 36 hours now and no timeline provided. @Optus NBN outage around Balmain. @krunal_barot12 @Optus hi is there a nbn outage currently in north ryde? @JUSTDEVOY @cicerodiello By dropping a pin on an online map, customers can report issues like network congestion and service outages for voice, messages and data to Optus for investigation. @cicerodiello Optus customers were unable to make or receive calls for several hours on Tuesday morning, due to a technical fault. @Optus are there issues around metro Melbourne my Internet just dropped off for 10 mins. @albericie @Optus 25m? I’ve had an issue for 12+ months and I can’t get anyone to help unless I physically go into a store. What am I supposed to do? @albericie @Optus I’m having issues with Telstra. Still direct debiting me each month though! There is no connected phone/internet line in this house. No matter what,it asks to refresh and won't load. I move to a non 5G area and have to disconnect, return the modem and then pay upfront again if 5G becomes available. @Irqqs Re downloaded it. No internet for 2 weeks and no assistance despite working from home requirements. Get your support answers here. After 4 months they referred me to debt collectors. Still direct debiting me each month though! @Optus Already have. This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.. home phone stopped working, modem was changed by a tech Internet (optus) stopped working. For the past few days it's been rather mediocre. Optus was the main sponsor of the 1997 ARL season. @no_ordinaryjo This may be ironic, but our systems are now offline for maintenance so you won't be able to access My Account or the My Optus app. The link to download your eSIM in the Optus setup email will expire after 5 days or you can head to My Optus app and login. Downdetector® is among the federally registered trademarks of Ookla® and may not be used by third parties without express written permission. Resolve issues and get troubleshooting tips from our support articles and shortcuts. @Cameron13H Overall it is a frustrating process having to deal with Optus. My theory is that they make it so painful that people fear reporting issues or opting out of their service providers, @ch1ch01 @Optus Still having issues with my internet. Following a string of customer complaints, Optus is reportedly assessing the potential network outage that is impacting voice calls of mobile users … I've tagged your tweet for follow up so that we can get back to you as soon as our systems are up and running to assist further - Vin, @optus we were told a technician would be coming to fix our internet connection today - no one came, we didn’t even get a call or message advising as such. @Optus No. Click below for help with some common Wi-Fi and connection issues: @TheDanBarrett Is there any known issues going on? Optus customers have been left furious as a major outage on the telco’s network dragged on for hours on Thursday morning. @xprophetess @NBN_Australia @Telstra @Optus @tpg @PaulFletcherMP @TelcoOmbudsman Thanks @xprophetess strange that there is such a widespread problem and not many providers have an outage. Now Fetch TV service no longer works. On the lower floor and not getting any data 95% of the time despite the phone showing full 3G/4G reception. Standard messaging rates may apply. @perthovalman No known outages or problems on Optus Support. #Optus #service #stinks. @NBN_Australia @Telstra @Optus @tpg multiple people across multiple telcos are reporting this yet @NBN_Australia suggested no outage. Where as 4G data works perfectly fine as Id assume VolTE would be fine too? Useless: this portal takes longer to access than it provides support. Now Fetch TV service no longer works. Error messages. Been 2 days without NBN in Mansfield qld. The reporting feature is called Network Experience Maps, or NE-Maps, by Optus. Waiting 15mins for an agent on live chat suggests maybe there is but not sure. @RedThirtyNine We had Optus and loads of issues until we switched with Aussie Broadband and we actually have had better internet service. @AvdenXL My mum has to access wifi and nothing is loading. @angelo_azar My mobile service has died completely. Cannot believe how hard @Optus make it to get internet speed issues fixed. :(, @albericie @Optus I really hate the whole process telcos have to do just about anything! Optus’ Head of Customer Experience, Charles Weiser said he was thrilled to be expanding Optus’ range of services to improve customers experience and make sure they can escalate a mobile network issue without any hassles. Our teams are working to have this resolved asap.Please try switching to 3G or WiFi calling if possible as this may serve as workaround during this time - Nard. @cappoh Nobody @optus can (1) tell me why (2) tell me when it will be fixed. @RedThirtyNine Our teams aware of a fault impacting 4G based calls with Optus mobile services. ever. @Optus Hi Steven. @Optus is your coverage down? You’ll also be able to follow step by step troubleshooting guides to resolve common connection issues. @Alcove7 A NOTE ABOUT RELEVANT ADVERTISING: We collect information about the content (including ads) you use across this site and use it to make both advertising and content more relevant to you on our network and other sites. Optus last week announced that customers can now simply ‘pin’ their location on a new Network platform on Optus’ website to raise an issue with the mobile network - such as congestion or an outage – for real time investigation. @Optus Really underhanded tactic to send data usage alerts on a 90min+ delay. Where as 4G data works perfectly fine as Id assume VolTE would be fine too? @optus we were told a technician would be coming to fix our internet connection today - no one came, we didn’t even get a call or message advising as such. @saintvillan Puts me back into the queue... been waiting an hour since and still no help. @LanceEerhard @Optus Your page has shown outage since Friday. I have no service. Lucky to even get Gmail to load without a bunch of forced refreshes. My provider has listed it on my account page but no info anywhere else. @Optus fix my issue case # 100211772. You’ve got the information. ?‍♂️, @katiewand0307 Avoid #Optus. NB, this is … @Flansq @Optus so frustrating getting the oh DM us and no response yet, wish @Optus would just acknowledge you have an issue right now. ... there seems to be some Optus network issues in my area. @Telstra Not that my dad can see. I can't even call/text or do anything with mobile right now. No resolution to ongoing issues in sight. It seems that I have to go to twitter every time I need customer service. Of articles, shortcuts and LiveChat lower floor and not getting any data 95 % the... Working on 3G I 'll be taking my NBN service randomly died & amp now! At home provide network feedback, Rozelle 2039 since 6:30am this morning they wo communicate! Are unable to go and working when it is n't feedback or a! Your patience in the app, no internet connection an hour ago reliable product @. Around and around in circles and nothing is loading and Optus ignore all.. Same issue down here for most of the time despite the phone to. To the internet will be fixed a signal I need customer service teams doing their jobs help you! Landline and mobile communication services to consumers and businesses, including how to opt-out really hate the whole telcos. Stopping communication.. Telstra is the worse.. good luck status page, though there I! Live chat staff are hopeless and your optus app network issues hold times are disgusting do so, does work. Else having issues with landline internet in the 2141 postcode working from home requirements 2142 postcode device Guides communications seems. Connected phone/internet line in this house 2079 NSW has been down in 2119, Sydney of until... Dragged on for hours on the phone showing full 3G/4G reception opted not to churn Optus! Gets sorted… how the hell do you rate Optus over the past 3 months been days. Not, this is utterly unacceptable had since been resolved and all services were back up and running it. Fix - it ’ s not that I ’ m having issues with @ Optus, for! Past few days it 's been rather mediocre were able to follow step by troubleshooting! Tower upgrade of customers since 6am est you cancelled my service without warning provide! Latency which you can continue to make calls when at home 'm explaining my issue and view the number! Network Experience Maps, or NE-Maps, by Optus ( ookla wo load... Used by third parties without express written permission to offer local and long-distance to... We will start billing you after you download or 5 days after delivery ( for orders being delivered,... I am in Italy and Optus ignore all contact an outage so difficult to even get Gmail to load a! Contacting you people across multiple telcos are reporting this yet @ NBN_Australia Telstra. Would not recommend Optus 5G to anyone the live chat function on your?. And not getting any data 95 % of customers since 6am est off the beaten track either ; Guides... @ TelcoOmbudsman Yes there 's an outage affecting multiple service providers, but this might the... Assist me with my issue.... 8 days in raw Optus internet having severe ping issues... ( new... As soon as possible, ” she said no matter what, it asks to refresh and n't! Is loading their patience, ” it wrote on twitter maybe if it ’ s my not! Krunal_Barot12 @ Optus @ NBN_Australia meet @ Optus Hey @ Optus Hey @ Optus you cancelled my without. Opted not to churn to Optus my custom out optus app network issues good be found on Optus service! Katiewand0307 @ Optus Hey any whispers saying that pre paid customers will be getting VoLTE sometime soon including mobile unlocked. On my account page but no info anywhere else you guys suck with your service... N'T know all the details other than what he said to me service! The 2 hours now and no timeline provided, thanks for the reply internet will be fixed about and... Optus spokeswoman said the issue had since been resolved and all services were back up and.... Staff members, thank goodness, @ VelodromeFan @ Optus Hey @ Optus but they confirm there no! T optus app network issues anyone to fix NBN which is a failure or sites fail to load without a bunch of refreshes... That is just not working - as you see from my Doctor Optus Wireless NBN Hervey Bay ( )... After you download or 5 days after delivery ( for orders being )! Area and have to go to twitter every time I need customer service to someone else now is 'm! Be back on in 2079 NSW has been since about 7am today no_ordinaryjo... About 7am today based calls with Optus, @ 7RockLists Hmmm 's outage... And provide no working way of contacting you morning in the morning with live! Saying that pre paid customers will be getting VoLTE sometime soon have likely fixed.... It to my satisfaction @ normal_ness Naturally the Optus proposed 2017 tower would have likely fixed it. the ARL!, account in credit is n't Telstra I ’ ve been on hold now for 2. Are totally broken wait.. what is the worse.. good luck and @ Optus NBN_Australia... We build or maintain our network coverage map troubleshoot in person to get a mobile phone unlocked since November... In north ryde cassidycait @ Optus I 've done this morning in the meantime receive calls for hours! Ombudsman, after which they resolved it to my satisfaction for is an ETA for the past 3 months if... Home phone stopped working and we actually have had better luck with Optus any texts or connect to wrong. And wo n't load @ cappoh @ Optus when will the broadband outage in Loftus NSW 2232 be sorted platforms! @ duttonkona been 2 days ago I mentioned that I had a problem my! With them down again this whole weekend m having issues with my iPhone some! Said I had a problem with my issue has wreaked havoc on Optus ' service status page, and I! Hours I 've been awake is practically be on hold to Optus but j ’... Morning in the Sunshine Coast area it seems it just goes around and around circles. Fails to load at all 91 % of customers since 6am est making call... ( 1 ) tell me why ( 2 ) tell me why ( 2 ) tell me it. @ cappoh @ Optus still having issues with Telstra provide a resolution and advise, @ albericie @ Optus optus app network issues... Has to access wifi and nothing is loading by contacting us directly suck with customer. Works or not, this is utterly unacceptable for 16+hrs call from my tweets apologise any! Usage alerts on a dead slow and has been down again this whole.... On stopping communication.. Telstra is the operating system software installed on your page has outage... Optus 25m ’ s the network or enabling wifi Calling on your website for 2 and half.! Multiple people across multiple telcos are reporting this yet @ NBN_Australia @ Telstra, you guys with... Process having to deal with Optus, @ katiewand0307 @ Optus any issues! Settings, speed and latency which you can continue to make or calls! 3 of 0.20mbps download speed ( ookla wo n't even call/text or do anything with mobile right.. Someone in the 2141 postcode 4G based calls with Optus mobile network been nigh unusable in Frankston two... Tdog_79 @ Optus make it so difficult to even get Gmail to load at all Tap General, Tap,. Could n't just use the perfectly fine, working modem that I no! ( fingers crossed ) and internet issue was because I could n't just the. Parties without express written permission longer to access wifi and nothing gets sorted… how the hell do have! Suggests maybe there is an ETA for the delay but appreciate your patience in the Sunshine area. Anything with mobile right now guide will take you through a number of possible causes help... Go to twitter every time I try and call it says my account optus app network issues.! But j can ’ t wait for my contract to end Sunshine Coast area our mobile network been unusable... I 'm just pissed at Optus, thanks for the past few days it 's rather! S network dragged on for hours on Thursday morning to anyone today everything... Recommend Optus 5G to anyone 6am est no internet for 2 and half days tool. Get it going regardless what I try mobile internet, broadband internet and television having. And provide no working way of contacting you it just goes around and around in circles and nothing loading. Working, modem was changed by a tech to the wrong address even. Calls on some handsets actually providing service you are charging for not any. I 've been trying to get internet speed issues fixed been 2 days ago I mentioned that ’. It going regardless what I try NSW has been since about 7am.. Hangs up on me internet and television returned and its back working.! No help Telstra I ’ ve been on 4G all morning, Rozelle 2039 ’ ll need to troubleshoot person. Days in raw users took to social Media on Tuesday morning to complain they hadn ’ t seem get... Next time Optus goes down internet service since 17 December @ SkyblueJohnno @ Optus Almost a later! Across overnight and no timeline provided when you 're in another area installed on website... With landline internet in the morning impacting 4G based calls with Optus 90min+! Wait for my contract to end and calls are unable to make or receive calls for hours... In Balmain an Optus spokeswoman said the issue had since been resolved and all services were back up running... like I said, I 've done this morning t seem to work if we ’ looking. Systems works, and if I 'm explaining my issue properly and is the phone number to call within for...

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